Account deletion

Delete in the app (personal account)

• Sign in to the REDレジ app and tap "Delete account" on the Settings screen.
• Enter your username and password and tap "Delete" to confirm.

Your name, email address, phone number and password are erased immediately and you are signed out on all devices. This cannot be undone.

Orders and payments made with the account remain in the store's records under "deleted user".

Delete a whole brand (store)

Brand owners should use "Close brand" on the same screen instead. Free brands are deleted together with their store data 7 days after the request (the request can be withdrawn within 7 days). Paid brands are deleted by us after contract and billing matters are settled.

If you cannot use the app

If you have removed the app or cannot sign in, contact us below with "account deletion request", your username (or email address) and store name. We will delete the account after verifying your identity.

Staff accounts can also be deleted by the store administrator in the admin console.

What is not deleted

• Order and payment records kept as the store's books (with personal identifiers removed)
• Information that must be kept by law (only for the required period)